How to add money in Paytm wallet

Paytm Payments Bank offers all the services which it does as a wallet and additional features like:

• No minimum balance requirement
• All digital transactions are free
• 4%* Interest per annum on the money deposited in the Savings Account
• *3.5% per year, payable monthly w.e.f 9th Nov 2019
• Up to 8% interest can be earned on using our Fixed Deposit facility
• Free digital Debit Card on opening the Account
• Physical Debit Card will be available on request

To open your Bank Account, kindly follow these simple steps.

• Launch your Paytm App
• Click on the "Bank" icon on the bottom right of your screen
• Set a passcode (if not set up already) and provide nominee details for your account.
• In case you are a Non-KYC customer, you will be prompted to book a KYC appointment
• You will be notified when your account is created

For closure of your account, you will need to raise a ticket with us from the '24X7 Help' section in the Bank tab of your Paytm App.

If you choose to close your Savings Account only, you will still be able to use your wallet as usual.

No, only one Savings Account can be opened per customer

Personal Information

To check your account details, follow these simple steps.

• Launch your Paytm App
• Click on the 'Bank' icon at the bottom of your screen
• Enter your bank passcode to access bank section
• You can see your account number and IFSC code under the Savings Account section

To check your nominee details, follow these simple steps.

• Launch your Paytm App
• Click on the 'Bank' icon at the bottom of your screen
• Enter your bank passcode to access bank section
• Click on 'Account Nominee' under the Bank Account Services section
• Your nominee details will be visible now

In case you have not added a nominee during the account opening process, please follow the steps below:

• Open the Paytm App and click on the 'Bank' icon at the bottom of your screen.
• Enter your bank passcode to access bank section.
• Click on "Account Nominee" under the "Bank Account Services" tab
• Enter your 4-digit passcode
• You can now fill in details of the nominee you wish to assign to your Savings Account
• Please note that you can have only one nominee for your account and the nominee has to be at least 18 years of age.

In case you wish to update your nominee, please follow the steps below:

• Open the Paytm App and click on the 'Bank' icon at the bottom of your screen
• Click on "Account Nominee" Nominee under the "Bank Account Services" tab
• You can now update/ edit details of the nominee you have already added
• Tap on "save" to save updated details

You can add your PAN number to your account (if not done already) in four simple steps:

• Go to the Profile section of Paytm App
• Select 'Edit Profile'
• Enter your PAN card number in the field 'PAN Card'
• Select 'Done' at the top of the screen.
• Your PAN number is now saved with us.

Passcode

Paytm passcode is a 4-digit numeric code which acts as an additional security check to authorise access to your bank account details and transactions. This is to ensure a higher level of security for your bank account details and transaction history.

Paytm password is a security check which allows you to login into your Paytm account and make online transactions. It is a combination of alpha-numeric and special characters.

Paytm passcode is a 4-digit numeric code which acts as an additional security check to authorise access to your bank account details or transactions. This is to ensure a higher level of security to your bank account details and transaction history.

We suggest you follow the below steps to reset your passcode:

• Click on the menu on the top left corner in your Paytm App and then click on your name to open 'Profile' section
• Scroll down and select the option 'Change Passcode'
• Select the option 'Forgot Paytm Passcode?'
• Enter the first four digits of your Aadhaar number. If you have not shared your Aadhaar number, then enter your Paytm Password
• Now enter your new 4-digit numeric passcode
• Re-enter the same passcode and your passcode will be changed successfully
• In case you are still unable to reset your passcode, kindly send us a screenshot of the displayed error message.

You can change your passcode by following steps below:

• Click on the menu on the top left corner in your paytm app and then click on your name to open ‘Profile’ section
• Scroll down and select the option ‘Change Passcode’
• Enter your current passcode
• Now enter a new 4-digit new passcode
• Re-enter the same passcode
• Your passcode will be changed successfully.

If you request for savings account using Paytm App, you set Passcode over there. If you requested savings account while completing your KYC through our BC point, you can set your passcode by 2 ways:

• Call us at 0120-4456456
• Set/ Change Passcode option in Edit profile section in Paytm app

Services, Fees & Charges

Your deposit will earn interest of 4% p.a. on your Savings Account balance. Interest earned will be added to your Savings Account in the first week of each month.

As per the RBI guidelines, you can hold only a maximum of ₹1 lakh in your Paytm Payments Bank account at the end of the day. This limit is imposed on the sum of your wallet and Savings Account balances.

Your balance amount exceeding ₹1 lakh is moved to a Fixed Deposit with our partner bank, IndusInd Bank, where you earn interest as per rates offered by them. You may redeem the amount in the Fixed Deposit at any time free of charge.

Currently, we do not provide a chequebook facility for the Savings Account.

Currently, we do not provide a demand draft facility for the Savings Account.

Add Money

On Paytm App

• You can add money to your Paytm Wallet by selecting the ‘Add Money’ icon on your home screen.
• You can choose to add money via Credit/Debit card, Net Banking or UPI
• Enter the amount you want to add and tap on ‘Add Money’
• You will be redirected to a secure payment page where you need to provide payment details.
• If you have any saved credit or debit card, it will be shown up front and you just need to enter CVV and proceed to bank page. If you do not have any saved card you can choose to save a credit or debit card for faster payment next time
• Once you enter details on your bank’s page & complete the transaction, you will be redirected to Paytm with money added in your Paytm wallet

You can add money to your Paytm Wallet in a few simple steps:

• Log into your Paytm account and click on ‘Paytm Wallet’ icon towards the top right of the page
• Enter the amount you want to add and click on ‘Add Money’
• You can choose to add money via Credit/Debit card, Net Banking or UPI
• You will be redirected to a secure payment page where you need to provide payment details
• If you have any saved credit or debit card, it will be shown upfront and you only need to enter the CVV number and proceed to the bank page. If you do not have any saved credit or debit card, you can choose to save a card for faster payment next time
• Once you enter details on your bank’s page & complete the transaction, you will be redirected to Paytm with money added in your Paytm wallet

If you are a KYC customer you can add any amount as long as your wallet balance does not exceed Rs.1,00,000 at any point in time

If you have completed your min-KYC using an Officially Valid Document (OVD), you can transact and add up to Rs. 10,000 in a month

• Click here to know how to upgrade your Paytm Wallet for free
• Click here to know more about charges of Add money to wallet

At Paytm, your money is yours. Amount deducted from your bank/card is added to your account instantly. Incase your transaction fails, no amount will be deducted from your bank/card.

However, in a very rare scenario, if any amount has been deducted, your bank will reverse the amount back to your account. Reversal of the amount back to your account will depend on your mode of payment. In case of Net Banking, the amount is reversed instantly. In case of UPI, the amount will be reversed in 5 working days, and in case of of Debit Card, the amount will be reversed in 2 working days.

At Paytm, your money is yours. Amount deducted from your bank/card is added to your account instantly. Incase your transaction fails, no amount will be deducted from your bank/card.

However, in a very rare scenario, if your bank/card has deducted any amount, it shall reverse the same to your account as per its own timelines. Time taken by your bank to add this money back in your account/card is beyond our control. We suggest you contact your bank’s customer care to know the time taken by their internal process.

Passbook

On Paytm App

To see your Paytm Balance, follow these steps:

• Launch your Paytm App
• On the home screen, tap on the ‘Passbook’ icon
• If you are logged in, you will see the balance on top. However, if you are not logged in, you will be first asked to log-in and then shown the balance

You just have to sign-in to your Paytm account and your Paytm Wallet balance will be shown just below the wallet icon on top-right of the page.

To sign in, click the login/Sign Up icon on the top-right of the page

On Paytm App

Transactions, where you can take the refund amount to your bank, are clearly marked under the ‘My Orders’ section.

• Launch your Paytm App
• Tap on Passbook
• You will see a transaction titled ‘Added to Paytm Account’ in case of refund
• Tap on that transaction and you will see an option to ‘Return to Bank’
• Tap on ‘Return to Bank’ and the amount will be sent to the bank from which the payment was made

There are no charges for taking the refund amount to your bank from which the payment was made.

Transactions, where you can take the refund amount to your bank, are clearly marked under the ‘My Orders’ section.

• Open Paytm.com
• Click on ‘Paytm Wallet’ on the screen
• You will see your transactions under the Passbook tab
• You will see a transaction titled “Added to Paytm Account” in case of refund
• You will see a “Return to Bank” button on the right side of the transaction
• Tap Return to Bank and the amount will be sent to the bank from which the payment was made
• There are no charges for taking the refund amount to your bank from which the payment was made.

• In the case of Recharges, bill payments, tickets, deals or adding money: After a successful transaction, the cashback takes 24hrs to be credited to your Paytm Wallet.
• In the case of a shopping order: Cashback will be credited into your Paytm Wallet within 24 hrs of your item being shipped (for prepaid order only). In the case of EMI, Cashback gets credited once the return period gets over. However, if the product has no return policy and you have opted for EMI, the cashback gets credited post 7 days from the delivery of the product.

Please note that cashback can be delayed because of the monthly limit of Rs.10000 of the Paytm wallet. In such cases, the cashback amount will be added to the wallet automatically on the first day of the next month. Otherwise, you can upgrade the wallet. We would recommend that you get your KYC done so that you don’t face any issue because of wallet limits.

In case you need further assistance, please contact us at Care

Please check the Terms & Conditions and validity of the Promo Code. If you have a concern, please write to us by sharing the screenshot of the error message at Care

Once your documents have been collected, it will take up to 3 working days to upgrade your wallet on successful verification. In case your wallet is still not upgraded within this time-frame, we request you to contact us at Care

If your wallet is linked to a third party merchant like Uber, the merchant can deduct the balance from your wallet for the services provided by them.

On Paytm App

To revoke access from a particular third-party merchant, kindly follow these steps:

• Log in to your account on Paytm
• Go to your ‘Profile section’ by selecting from the drop-down menu under your name.
• Under your Profile section, there would be a tab stating ‘Merchant Authorized by you’. This tab shows you the list of merchants linked to your wallet.
• Using the Check and Cross symbols, you can easily update your settings.
• To revoke access from all third-party merchants, you can follow any of the below-mentioned methods:
• Change your account password as it automatically deletes all linked merchants.
• You can click on the “Sign out from all sessions” tab present under the “Personal Info” tab in the profile section of your wallet.

To revoke access from a particular third-party merchant, kindly follow these steps:

• Launch your Paytm app
• Tap on the menu option at the top-left corner of your screen
• Tap on your name to go to your profile
• Tap on 'Linked Apps & Subscriptions' under 'Payment Settings'
• You will see all the apps and subscriptions linked to your Paytm account
• Choose the app or subscription you wish to delink or unsubscribe from your Paytm account

You should contact the merchant to refund the amount. The merchant will check the actual value of the transaction and refund the extra amount is deducted. If you do not get a resolution within 48 hours, you can lodge a complaint at Care

The transaction will not be successful in case your wallet balance is not sufficient. However, You can add the amount or pay using different payment mode.

Your Paytm wallet is always active and ready to use. Please inform the merchant about the problem, and they should resolve it. In case you do not get a satisfactory response from them, let us know here

Your money is in Paytm Wallet, and not with Uber. It is Paytm’s responsibility to make sure that your money is safe. We are an RBI approved wallet and your money is protected under an Escrow account with a reputed Bank. Rest assured that your money is 100% safe.

No worries! Just follow the steps and write to us

• Visit Paytm Care
• Select Payments/Paytm Wallet
• Select ‘My Account –Issue in wallet balance/transaction history-I cannot see my wallet balance
• Tap on message us and write – Claim old Paytm cash balance for Mobile number.

Pay or Send

• Launch your Paytm App.
• Tap on the ‘Pay’ icon.
• Your camera will open to scan the merchant code
• Scan the merchant code
• You can mention the reason for sending money. This field is optional.
• Enter the amount and tap on ‘Pay’
• If you have sufficient balance in your Paytm wallet, the amount will be successfully paid.
• If you do not have sufficient balance, you will be redirected to the payment details page, where you can add money to your Paytm wallet and then pay.
• The confirmation SMS for the transaction will be sent to the merchant.

You can tap on the flash button on the top right while you scan the Paytm code.

You can check the confirmation in 3 ways:

• Email from Paytm
• Post-payment confirmation page in the app
• Tapping on the ‘Paid’ option in your Passbook

To check all previous payments with the merchant, amount and order details, kindly go to the ‘Passbook’ section of your Paytm app

If you paid less, make another payment to complete. If you paid more and want a refund, you can request a refund from the merchant or contact us at paytm.com/care. Go to the ‘24x7 Help’ option in your Paytm app and select the option ‘Your wallet transactions & balance. Select the order and raise the query. We will get back to you soon with the resolution.

On Paytm App: Sending money with Paytm is really fast and simple. Please follow these steps:

• Launch your Paytm App.
• Tap on the ‘Pay’ icon.
• Tap on the Mobile Number option.
• Enter the mobile number of the person whom you want to send money to. You can also pick the mobile number from contacts saved on your device by tapping the address book icon next to the mobile number field.
• Enter the amount you want to send.
• You can mention the reason for sending money. This field is optional.
• Tap on ‘Pay’.
• If you have sufficient balance in your Paytm wallet, the money will be successfully sent to the person whose mobile number you entered.
• If you do not have sufficient balance, you will be redirected to the payment details page, where you can add money to your Paytm wallet and then send money.
• The person whom you have sent money to, will receive an SMS/Email and Push notification (if they have a Paytm app) informing them that they have received money from you.

On Paytm.com: This feature is not available on Paytm.com, kindly download the Paytm app to use this feature.

I have sent money to a friend who does not have Paytm Wallet, how will he/she receive money?

You cannot send money to a user who is not registered on Paytm. In case you try sending money to an unregistered user, you will be displayed an error message stating that the user you are trying to send the amount to is not registered on Paytm.

Are there any charges to Send money through Paytm?

No, sending money to another person is totally free and the receiver gets the complete amount you have sent.

• Only Full-KYC customer can transfer money to other Paytm user and in any bank account.
• You can send a maximum amount of Rs. 10,000 per month to any bank account or another Paytm user without adding the receiver as a beneficiary
• To send an amount of over Rs. 10,000, you will first need to add the receiver as a beneficiary before performing the transaction
• Once a beneficiary is added, you can transfer upto 1 lac to the beneficiary's bank account and upto 1 lac to other Paytm users.

On Paytm.com: This feature is not available on Paytm.com, kindly download the Paytm app to use this feature.

On Paytm App: To send money to a bank using Paytm, kindly follow these steps:

• Launch your Paytm App.
• Tap on the ‘Passbook’ Icon
• Tap on ‘Paytm Wallet’.
• Tap on ‘Send Money to Bank’.
• Enter the account number.
• Enter the account holder’s name
• Enter the IFSC code of the branch. You can get the IFSC code by tapping on Find IFSC and selecting your bank, state, city and branch.
• Enter the amount you want to send. Minimum amount should be Rs 100
• You can also enter the reason for sending money. However, this is optional.
• Tap on ‘Proceed’.
• You will see the details of the transaction, tap on ‘Confirm’.
• Your money will be successfully transferred to the bank account.

A 5% charge is levied for Paytm customers on sending money to any bank account.

You will be clearly shown these charges before the bank transfer is processed.

How much amount can I transfer from my Wallet to Bank?

A full KYC customer can transfer up to Rs.1 lac in a calendar month.

To send an amount of over Rs. 10,000, you will first need to add the receiver as a beneficiary before performing the transaction.

On Paytm App: To pay using OTP you need to follow these steps:

• Tell the merchant that you want to Pay with Paytm.
• Share your mobile number with the merchant.
• To share OTP from the app:
• Launch your Paytm App.
• Tap on the ‘Pay’ icon.
• Tap on ‘Show Paytm code or OTP’.
• Share the 6 digit code shown on the screen.
• Alternatively, You can also share the OTP received via SMS on your mobile.
• The merchant will receive the confirmation for payment.
• This OTP can be shared even if you don’t have network coverage or Internet connection. You can also share the OTP received through SMS.

On Paytm.com: This feature is not available on Paytm.com, kindly download the Paytm app to use this feature.

You can share your in-app OTP in the ‘show Paytm code or OTP’ option which is always accessible or ask the merchant to resend OTP.

Please make sure that your device time/clock is updated. Please correct the time and start using in-app OTP. If the problem persists, please contact us at paytm.com/care. Go to the ‘24x7 Help’ option in your Paytm app and select the option ‘Your wallet transactions & balance. Select the order and raise the query. We will get back to you soon with the resolution.

I shared OTP in my app with the merchant, do I need to worry about my wallet security?

You do not worry about that. In-app OTP will change every 60 seconds so the merchant cannot know your OTP to do any frauds.

I shared my mobile number with the merchant and realized that I don’t have sufficient balance to complete the payment, what should I do?

You can add money in Paytm and then share the OTP to complete the payment.

• You can add money to your Paytm Wallet by selecting Add Money tab on the homepage
• Enter the amount you want to add and tap on “Add Money”
• You can choose to add money via Credit/Debit card, Net Banking or UPI
• You will be redirected to a secure payment page where you need to provide payment details
• Merchant requested the wrong amount through OTP, what should I do now?
• Ask the merchant to initiate a new transaction with the correct amount
• Pay using OTP for the correct request.
• If you paid higher amount already, ask the merchant to refund, if the merchant is not able to do, please contact us at Care. Go to the ‘24x7 Help’ option in your Paytm app and select the option ‘Your wallet transactions & balance. Select the order and raise the query. We will get back to you soon with the resolution.

On Paytm App: To pay using Paytm Code, you need to follow these steps:

• Ask the merchant for pay with Paytm. Share your mobile number to the merchant.
• To share OTP from the app:
• Launch your Paytm App.
• Tap on the ‘Pay’ icon.
• Tap on ‘Show Paytm code or OTP’
• Show the Paytm Code to merchant
• The merchant will receive the confirmation of payment.
• This Code can be shared even if you don’t have network coverage or Internet connection.

On Paytm.com: This feature is not available on Paytm.com, kindly download the Paytm app to use this feature.

I showed Paytm barcode in my app to merchant, is there any chance for fraudulent activity by saving my Paytm barcode?

No. Your barcode changes every 60 seconds, so merchant or for that matter no one can do a fraudulent activity by saving your barcode. Also, it can be used only once to pay from your wallet.

Merchant paid wrong amount through scanning my Paytm barcode, what should I do now?

Ask merchant to refund. If merchant is not able to do, please contact us at Care. Go to the ‘24x7 Help’ option in your Paytm app and select the option ‘Your wallet transactions & balance. Select the order and raise the query. We will get back to you soon with resolution.

Food Wallet

Only a corporate can get Paytm food wallet enabled for its employees. If your organisation has subscribed to use the services of Paytm Food Wallet, then your food wallet will automatically be created when your employer’s admin/ HR team loads it for the first time. If you want to get your food wallet, you may contact your admin/ HR and ask them to reach out to [email protected]

Once the Food wallet has been created and loaded for the first time by your corporate, the Food wallet balance can be seen in the Passbook tab of your Paytm app. You just need to update your app to the latest version. You can also see your Food Wallet balance in the wallet section on paytm.com.

You will get an Email/Push notification from Paytm when your corporate loads your food wallet.

When you make a transaction to any of the merchants who are tagged with us under food category, the payment is completed by first consuming the available food wallet balance, and the shortfall amount if any is consumed from Paytm wallet balance.

As a customer, how can I check which transaction was deducted from food wallet balance?

In case food wallet balance is used in any transaction, you can see the food wallet usage details once you tap that particular transaction in your passbook on Paytm app.

I paid through Paytm to purchase food items from a store, however, money got deducted from my Paytm wallet instead of Paytm food wallet, despite food wallet balance being available.

This could happen because the merchant is not registered with us as a food category merchant at the time of merchant onboarding. Hence, please advise the merchant to contact the Paytm merchant helpline number and get his category updated if the merchant is actually a food category merchant.

If I want to use food wallet on an e-commerce website, which accepts Paytm online, where can I check if I can use food wallet before making the purchase?

Paytm food wallet will work on all online/offline merchants. If a merchant is of food category, the food wallet balance will be displayed in cashier page and the balance will be automatically used if you pay using Paytm wallet.

Do I need to select food wallet while making payment at a food category merchant?

No, you do not need to do any extra steps to make payment through food wallet. The food wallet balance will automatically be used to make payment at a food category merchant when you pay through Paytm wallet.

I have Rs 50 in my food wallet, Rs 100 in Paytm wallet and I am purchasing a food item of Rs 95 from a food merchant, how will the payment happen? Will direct deduction of 95 happen seamlessly (Rs 45 from food wallet and Rs 50 from Paytm wallet)

Yes, Rs 45 will be deducted from food wallet and Rs 50 from Paytm wallet. The balance deduction will be seamless and you do not need to do any extra steps.

If I purchase an item from food category merchant and food wallet balance has been used, then in case of a return, will the money deducted from food wallet be refunded to food wallet.

The refund will be to either food wallet or Paytm wallet basis the amount deducted from the respective wallet at the time of payment.

Food Wallet Paytm Wallet

Payment (of Rs 900) -400 -500

Refund (of Rs 900) +400 +500

Payment (of Rs 700) -200 -500

Refund (of Rs 700) +200 +500

Is there any limit on the balance of Paytm food wallet?

The balance in your food wallet has a monthly limit of Rs. 5000 over and above any regulatory limits.

KYC

Wallet Services provided by Paytm Payments Bank are governed under the RBI guidelines of pre-paid instruments. These guidelines require that for issuing Wallet to customer Minimum KYC must be completed. Further, Minimum KYC is valid for 18 months. For using Wallet beyond 18 months as well as for availing complete benefits of Wallet, Full KYC needs to be completed.

Also, for availing Savings Account services (optional) provided by Paytm Payments Bank, Full KYC needs to be completed.

Click here to complete your KYC.

What is Minimum KYC and what are the benefits of completing Minimum KYC?

As per RBI guidelines, you to need do complete Minimum KYC to activate your wallet. In order to complete Minimum KYC you need to provide your Name and Unique identification number of any of Passport, Voter ID, Driving License or NREGA Job Card.

Minimum KYC allows you partial access to benefits of Paytm Wallet. With you minimum KYC wallet you

• Can pay to 10 Million+ Merchants who accept Paytm
• Can pay online on any app/website
• Maintain balance up to ₹10,000 per month
• Cannot send money to a friend’s wallet
• Cannot transfer money to the bank
• Cannot keep the balance of up to ₹1,00,000
• Cannot open Savings Account

As per RBI guidelines, Minimum KYC is valid for 18 months only. To get complete benefits of wallet and to continue usage beyond 18 months, you need to complete your Full KYC.

How do I complete my Minimum KYC?

In case your Minimum KYC is not complete, you will see an exclamation mark against your Name in the flyout menu that opens from the left. Tapping on your name will take you to the profile page where you will see a banner showing you that your wallet is not active. Tapping on the banner will take you to the screen where you can provide your Name and Unique identification number of any of Passport, Voter ID, Driving License or NREGA Job Card.

On submitting these details, you will become a Minimum KYC customer and your Wallet will be activated.

Click here to complete your Minimum KYC now.

Minimum KYC is required for using Wallet. Without Minimum KYC it is still possible for you to use Paytm for UPI money transfer and make purchases using credit/debit cards and net-banking.

As per RBI guidelines, your Minimum KYC will expire in 18 months unless you complete Full KYC with in-person verification. After expiry, you will not be able to add money to your wallet or transfer the balance amount to your bank account. You can however continue to use your existing wallet balance for making payments at 10 Million+ merchant outlets as well as online payments on apps/websites accepting Paytm. You can also continue to use Paytm for UPI money transfer and make purchases using credit/debit cards and net-banking.

How do I know if my Minimum KYC is complete and when is it expiring?

If your Minimum KYC is complete, you will see a KYC icon on Paytm Home Page on the Blue Strip at the top. On tapping on this icon you will be able to see details of your Minimum KYC expiry date. In case your Minimum KYC has expired, it will be mentioned on this screen.

What is Full KYC and what are the benefits of completing Full KYC?

You can become a full KYC customer once you complete your in-person verification. By becoming a full KYC verified customer, you will get the following benefits:

The amount of money you can hold in your wallet gets upgraded from ₹10,000 to ₹1,00,000

No spending limit on your wallet account

You can transfer money to any other wallet or bank account

You become eligible to open Paytm Payments Bank Savings Account

Click here to complete your Full KYC.

To become a Full KYC customer, you need to complete in-person verification in any of the following ways:

1. Aadhaar based KYC at your Nearby KYC Point: You can find Nearby KYC points by tapping on http://m.p-y.tm/kyc on your smartphone or visiting this link on your browser. You may also tap on the Nearby icon on the blue strip at the top of Paytm App Home page. You need to carry your Aadhaar and PAN* for verification. You will need to verify your Aadhaar biometrically.

2. Aadhaar based KYC at your Doorstep: This is in pilot phase and has been rolled out to limited users in select locations. In case you are part of the pilot exercise, you will find this option by tapping on http://m.p-y.tm/kyc Else, you may visit the KYC point nearest to your location.

3. KYC without Aadhaar: This facility is available only at select locations as RBI guidelines require verification of original documents to be done only by our employees. You can find the schedule of our employees by going to http://m.p-y.tm/NoBiO. You will need to provide your PAN* and any ONE of the below Govt. issued Address Proof documents in original: Driving License / Voter ID / Passport / NREGA Job Card.

*In case you don’t have PAN, our representative will assist you in providing a Form 60 declaration as per RBI guidelines.

Some important points to note:

In addition to Aadhaar & PAN, our representative will also click your picture from our authorized KYC Android app. Some additional details around parent & spouse name, occupation and income are also needed as part of CERSAI and RBI guidelines.

Currently, KYC can be done only for Indian citizens, Indian residents and Tax residents of India and of no other country who are above 18 years of age. We will be enabling KYC for minors & foreign residents soon.

You can choose to use Full KYC for upgrading your Wallet & Opening Savings Account, only upgrading your Wallet or only opening your Savings Account.

Do I have to pay for KYC?

No. KYC is FREE. You don’t have to pay any charges to the authorized Paytm Payments Bank representatives for KYC.

Is the KYC process safe? Are my documents and photos stored securely? Is it safe to give my fingerprint impression for Aadhaar verification?

The KYC process is completely safe and is carried out by authorized representatives who have undergone thorough background verification and intensive training. All details are captured via Paytm Payments Bank’s authorized application and are transmitted securely to our servers and are not stored on our representative’s handset. Similarly, your fingerprint impressions are not stored and are used for just a one-time verification of Aadhaar details with UIDAI. Our processes follow strict regulatory guidelines laid down for banks and are frequently subjected to external audits.

Once your in-person verification has been completed by our authorized representative, it will take another 2-3 working days to complete your full KYC verification.

Login to your Paytm App and tap on your name in the navigation panel on the left hand side. If your KYC has been done, you will see a blue tick-mark next to your name.

No. While completing Full KYC you can choose to upgrade your Wallet & Open Savings Account, only upgrade your Wallet or only open your Savings Account. You get to make this choice yourself over an IVR call at the start of your KYC process.

What are the benefits of opening a Savings Account with Paytm Payments Bank?

Some of the key benefits of Savings Account are as follows:

• Zero Balance Account with 4% interest
• Auto-sweep Fixed Deposit with 8% interest
• Break FD anytime without any penalty charges
• Unlimited and FREE Bank to Bank money transfer
• FREE digital Debit Card for all your online shopping
• Platinum Debit Card/ATM card with free airport lounge access

No. In-person verification is required for completing Full KYC. You will need to visit one of our nearby KYC points for your in-person verification.

This is in the pilot phase and has been rolled out to limited users in select locations. In case you are part of the pilot exercise, you will find this option by tapping on http://m.p-y.tm/kyc Else, you may visit the KYC point nearest to your location.

As per our current process, all Indian citizens, Indian residents and Tax residents of India and of no other country who are above 18 years of age are eligible for KYC. We will be enabling KYC for minors and foreign residents soon.

Currently, we don’t have support for this. We will be enabling KYC for minors soon.

I have already completed my KYC with online verification of Aadhaar before. Why do I need to do KYC again?

Aadhaar OTP based KYC is valid for only 1 year as per RBI guidelines. You need to complete your in-person verification to continue using your wallet after 1 year.

Can KYC be done on two mobile numbers? How do I update mobile number against an existing KYC account?

Your KYC can be done against only one mobile number.

In case you want to update mobile number against an existing KYC account, you can simply log in using your existing mobile number and tap on your name in the navigation pane on the left. On the landing screen, you will get an option to update your mobile number.

In case you have done your KYC on a mobile number you no longer have access to and need to get KYC done on a new mobile number please go to our 24x7 Help section and raise a ticket in the ‘I want to know the process to De-Link my KYC document’ section.

This is as per the requirements of RBI Master Direction on Issuance and Operation of Prepaid Payment Instruments (Section 9.1). Minimum KYC Wallets are not allowed to transfer the balance to a Bank Account. Bank transfer is enabled only post Full KYC. Full KYC is also needed in case a Minimum KYC customer wants to close the account and transfer the balance to Bank Account.

Click here to complete your Full KYC.

I have money in my account but I am unable to use it. I had already completed KYC using Aadhaar. Why am I being asked to complete KYC again to use money already in my account?

Aadhaar OTP based self KYC is only valid for one year. In-person Full KYC verification needs to be completed within a one-year for uninterrupted wallet services. If Full KYC is not completed within one year, then debit and credit freeze needs to be applied on Wallet as per RBI Master Direction on KYC. In case your account has been frozen, please get your KYC done. Post successful KYC your wallet will be activated again. Click here to complete your Full KYC.

Individual Current Account

Individual Current Account Opening

The current account is used to facilitate frequent banking transactions and it is meant to make the day to day transactions of a business easier to the current account holder in accordance to company's policy. There will be no restriction on number and amount of transactions on such accounts. Bank will not pay any interest on the balance held in the Current account, but Customer may be offered Fixed Deposit and NetBanking to invest the money.

Some of the major differences between the Current Account and Savings Account:

Current Account holds no limit on the number of transactions

Current Account are primarily non-interest bearing accounts whereas Savings Account are interest-bearing accounts.

Current Account are suitable for businesses to facilitate frequent banking transfers

There is no limit on the number of Withdrawals at Bank Branch.

Yes. Primarily, Current Accounts are meant for business transactions but any individual either single or jointly can open a current account for his/her daily frequent banking transactions

The main features of the Current Account are as follows:

• Free money transfer to suppliers/vendors
• Control your funds through Netbanking Panel
• No Monthly Average Balance Requirement
• No restrictions on number and amount of deposit
• Customised Debit card convenience
• Easy and wide acceptability
• Bulk Payments to multiple accounts

Below listed entities are eligible to open a Current Account:

• Resident Individual
• Sole Proprietorship Firms
• Partnership Firms
• Private & Public Limited Companies

Note: Individual/Company must be resident/incorporated in India respectively

Formalities/procedures relating to the introduction and opening of Current Accounts for individuals are the same as those mentioned for Savings Bank Accounts (Savings Account FAQ Link)

• Full KYC (Manual or Biometric)
• PAN Details
• User consent by signing Terms and Conditions

Can I withdraw cash from my Current Account?

Yes. With PPBL Current Account, you will be offered a Platinum Rupay Business debit card which is acceptable at ATMs pan-India

Netbanking Panel (Login/Passcode/Access Related Issues)

Paytm Payments Bank passcode is a 4-digit numeric code which acts as an additional security check / 2FA to authorise access to your bank account details and transactions. This is to ensure a higher level of security of your bank account details and transactions.

Your Netbanking panel password is the same as that of your Paytm account password. If you aren't registered with Paytm yet, create a Paytm account with your registered netbanking mobile number to start using the Netbanking panel.

Paytm password is a security check which allows you to login into your Paytm account and make online transactions. It is a combination of alpha-numeric and special characters.

Paytm Payments Bank passcode is a 4-digit numeric code which acts as an additional security check / 2FA to authorise access to your bank account details and transactions. This is to ensure a higher level of security of your bank account details and transactions.

In case you have forgotten your passcode, you can visit the Manage profile section of your net banking panel to reset it- You will be asked for your basic aadhar details to the reset the same.

You can always reset your passcode by visiting the Mange profile section of the netbanking Panel - You simply need to enter your current passcode to generate a new one.

Fixed Deposits

As per the RBI guidelines, you can hold only a maximum of ₹1 lakh in your Paytm current account at end of the day. This limit is imposed on the sum of your wallet balance, savings account balance and current account balance.

Your balance amount exceeding ₹1 lakh is moved to a Fixed Deposit with our partner bank, IndusInd Bank, where you earn interest as per rates offered by them. You may redeem the amount in the Fixed Deposit at any time free of charge.

Total balance in your Current Account is the sum of Current Account balance and FD invested.

To process the transaction, first you have to redeem the FD and initiate the transaction again.

As per RBI guidelines, Paytm bank is not allowed to retain funds exceeding 1 lakh in your Current Account.

Your balance amount exceeding ₹1 lakh is moved to a Fixed Deposit with our partner bank, IndusInd Bank, where you earn interest as per rates offered by them. You may redeem the amount in the Fixed Deposit at any time free of charge.

User can withdraw the money at any point of time from the Net banking panel. On successful withdrawal, total FD sum will be added to your Current Account balance instantly.

Yes, the money in your Fixed Deposit can be used once you redeem the amount and the funds will be added in your Current Account balance.

Today's FD creation rate table can be found here - https://www.indusind.com/footer/rates.html.

The interest earned is calculated according to the interest table of the IndusInd bank as applicable on the date of creation of FD.

Why have I not received back my money though my balance is now less than 1 lac?

We currently do not support automatic sweep in the facility for the fixed deposit where the funds will be automatically added if the balance is less than Rs. 1 lakh.

Passbook

Savings Account Balance

Please follow the given steps to view your Savings Account passbook

• Open the Paytm App and click on the 'Bank' section at the bottom right of your screen
• Enter your passcode
• Tap on passbook bar on your screen to access your passbook
• How do I get a bank account statement on email?
• We send your monthly statement on your registered mail ID at the end of each month.

In case you wish to get your statement, right away follow the steps mentioned below:

• Open the Paytm App and click on the 'Bank' section at the bottom right of your screen
• Enter your passcode
• Tap on passbook bar on your screen
• You will see the option " Account Statement"
• Select the duration and tap on proceed
• An e-mail will be sent to your registered e-mail ID

Fixed Deposit

As per the RBI guidelines, you can hold only a maximum of ₹1 lakh in your Paytm account at end of the day. This limit is imposed on the sum of your wallet and Savings Account balances.

Your balance amount exceeding ₹1 lakh is moved to a Fixed Deposit with our partner bank, IndusInd Bank, where you earn interest as per rates offered by them. You may redeem the amount in the Fixed Deposit at any time free of charge.

Yes, the money in your Fixed Deposit can be used once you redeem the amount and it is transferred to your Savings Account.

Please follow the given steps to close your Fixed deposit

• Launch your Paytm App
• Tap on the ‘Bank’ icon at the bottom right corner of your screen
• Enter your passcode to access the bank section
• Scroll down and click on the ‘Fixed Deposits’ section
• Select the option "Redeem Fixed deposit"
• Enter the amount for redemption
• Confirm the amount for redemption (You can also check the FDs that will be redeemed to to get the amount)
• On successful redemption, the redemption amount plus Interest minus TDS(Tax deduction at source) if any, will be added to your Savings Account.

Today's FD creation rate table can be found here - https://www.indusind.com/footer/rates.html.

The interest earned is calculated according to the interest table of the IndusInd bank as applicable on the date of creation of FD.

Interest certificate is sent to all customers on their registered e-mail ID at the end of a financial year.

Why have I not received back my money though my balance is now less than ₹1 lakh?

We do not have an automatic sweep in the facility for fixed deposit. Please redeem the FD using the steps given below

• Launch your Paytm App
• Tap on the ‘Bank’ icon at the bottom right corner of your screen
• Enter your passcode to access the bank section
• Scroll down and click on the ‘Fixed Deposits’ section
• Select the option "Redeem Fixed deposit"
• Enter amount for redemption
• Confirm the amount for redemption (You can also check the FDs that will be redeemed to to get the amount)
• On successful redemption, the redemption amount plus Interest minus TDS(Tax deduction at source) if any, will be added to your Savings Account.

Debit Card

Activating/Blocking/PIN Reset

Once your Debit & ATM Card has been delivered to you, it can be activated by scanning the QR code on the back of your card from your Paytm App. We have listed the steps below.

• Launch your Paytm App
• Tap on the ‘Bank’ icon at the bottom right corner of your screen
• Scroll down and click on the image of the Debit Card
• Choose the option ‘Activate ATM Card’ (In case your card is already activated, you will not see this option)
• Using your phone, scan the QR code at the back of your Debit & ATM Card. You may also choose the ‘Scan’ option directly from your app home screen and scan the QR code on the back of your card
• You will be prompted to enter your passcode
• On entering your passcode, you will be asked to verify your Debit card details.
• Upon confirmation, you will be prompted to set your ATM PIN
• Enter the same PIN again to confirm
• Your Debit & ATM Card will be activated

Your ATM PIN will be available to you only in case you have ordered a physical card. In case you would like to reset your PIN, please follow the steps below

• Launch your Paytm App
• Tap on the ‘Bank’ icon at the bottom right corner of your screen
• Scroll down and choose the option ‘Digital Debit Card’
• Choose the option ‘Change ATM Card PIN’
• Enter your existing 4 digit ATM Card PIN
• Enter the new 4 digit ATM Card PIN you want to set
• Re-enter the new 4 digit ATM Card PIN you want to set
• Your ATM Card PIN will be changed successfully

Please follow the given steps to block your card

• Open the Paytm App and click on the 'Bank' icon at the bottom right of your screen
• Enter the 'Digital Debit Card' section
• Click on 'Block Card'
• You will be prompted to enter your 4 digit Passcode
• On entering your passcode, your card will be blocked
• You can unblock it any time using the 'Unblock Card' option

Your card can be unblocked only if you have blocked it previously. Please follow the given steps to block your card

• Open the Paytm App and click on the 'Bank' icon at the bottom right of your screen
• Enter the 'Digital Debit Card' section
• Your Digital Debit Card should show the option 'Unblock Card'
• On clicking it, you will be prompted to enter your 4 digit Passcode
• Your card will be unblocked on entering the passcode

Ordering Debit/ATM Card

On opening Savings Account, you will get a Digital Debit Card. To apply for a physical Card, kindly follow the steps below

• Launch your Paytm App
• Tap on the ‘Bank’ icon at the bottom right corner of your screen
• Scroll down and choose the option ‘Digital Debit Card’
• Choose the option ‘Request ATM Card’
• Select your delivery address and click on ‘Proceed to Pay’
• Your order will be placed once the payment is successful.
• You will be able to track the delivery status of your card through your app

Please refer our rates and charges: https://www.paytmbank.com/ratesCharges.html

How can I track the delivery status of my Debit & ATM Card?

In case you have placed an order for a Debit & ATM Card, kindly follow the steps below to track the delivery status

• Launch your Paytm App
• Tap on the ‘Bank’ icon at the bottom right corner of your screen
• Scroll down and choose the option ‘Digital Debit Card’
• Choose the option ‘ATM Card Order Status’
• The entire delivery status of your card consisting of the date and status (order placed, packed, dispatched, delivery) will be displayed

We request you to kindly check if the card was received by any of your neighbors or anyone at your delivery address. In case you are not able to locate the card, please contact us within 10 days from the date of delivery. We will get it checked with our courier partners.

About your Debit Card

Your Paytm Payments Bank Savings Account comes with a digital debit card that you can use to make payments on all online platforms where debit cards are accepted. You have the option to order the physical card which can be used to withdraw cash from ATMs and to shop at most stores across India. This card is currently issued in partnership with RuPay.

A digital debit card is issued to you upon the opening of Savings Account. Digital debit card can be used across all online platforms for transactions. On request, you can also get Debit & ATM Card with the same number as digital card. This card can be used for withdrawing cash from ATMs and also to shop at most stores across India.

How do i view my card details?

Please follow the steps below to view your card details

Open the Paytm App and click on the 'Bank' icon

Enter your passcode to access the bank section

scroll down and click on the ‘Digital Debit Card’ section

Click on 'View CVV/Expiry Date'

You will be prompted to enter your 4 digit passcode

On entering your passcode,you can view your card number, expiry date and CVV number.

Can I use Debit & ATM card on my wallet balance?

The Debit & ATM card can be used only to spend money available in the Savings Account.

Can I use my Debit & ATM card to make international payments?

The Debit & ATM card is accepted only on merchants in India.

What is the maximum amount I can withdraw from my Debit & ATM Card?

The cumulative daily cash withdrawal limit at ATMs (& Micro-ATMs) set by Paytm Bank is ₹25,000/- subject to limits set by other banks. Daily limit for Micro-ATM cash withdrawal transactions is ₹5,000, subject to limits set by other banks.

The spending limit at POS & Ecomm combined is ₹2,00,000 per transaction and per day.

What are the charges levied on my Debit & ATM Card for transactions at ATM?

Please refer our rates and charges: https://www.paytmbank.com/ratesCharges.html

I have misplaced my card, what should I do?

In case you have lost your Debit & ATM Card, you should block your card using your App. The steps are given below.

Open the Paytm App and click on the 'Bank' icon at the bottom right of your screen

Enter the 'Digital Debit Card' section

Click on 'Block Card'

You will be prompted to enter your 4 digit Passcode

On entering your passcode,your card will be blocked

You will now be able to see the option of permanently blocking your card

In case you want to block the card permanently, please select the option

Your card will be blocked and a new Digital Debit Card will be issued to your account. Once that is issued, you can apply for a new Debit & ATM Card.

How can I receive money using my Debit & ATM Card?

You can receive money using your Debit & ATM Card by allowing the payer to scan the QR code on the back of your Debit & ATM Card. Once the QR code is scanned and money is sent, you will receive the amount in your bank account or wallet instantly.

What is annual subscription fees of Debit & ATM card and for what period does annual subscription fees is charged?

Annual subscription fees of Debit & ATM Card are the charges levied on yearly basis from the date of pin set of the Debit & ATM card that is linked to your account

What are the issuance and annual subscription fees for Debit & ATM card?

Please refer our rates and charges: https://www.paytmbank.com/ratesCharges.html

Instant Debit & ATM Card

An Instant Debit & ATM Card is a non-personalized Debit Card, which can be issued and mapped to a customer’s account instantly if his account is open. All the functionalities like activating the card, blocking/unblocking, hot listing, set/reset PIN, transaction limits, usage are same as for a personalized Debit Card

How do I apply for an Instant Debit & ATM Card?

Visit the nearest Paytm Payments Bank Branch or Banking Outlet and request for an Instant Card

The request for the Instant Card is taken by the agent through an app

The agent will scan a QR code on the envelope of a card

Share your registered mobile number with the agent

You will receive an OTP on this mobile number. Share the OTP with the agent

Share the payment mode information (you can pay through your Savings Account or by Cash) with the agent

Give biometric consent by placing your thumb on the biometric device

On successful payment, your request will be collected and the card will be mapped to your account instantly, if your Paytm Payments Bank Account is open

When will my Instant Debit & ATM Card become active?

On collecting the request through the agent’s app, the card will be mapped to your account instantly, if your Paytm Payments Bank account is open. Once the card is mapped to your account, you can activate the card through your consumer app or IVR by setting the PIN

What will happen to my existing digital debit card and Debit and ATM Card?

Your existing digital debit card will be permanently blocked and you will be issued a new digital card with the same details as the Instant Debit and ATM card. You Debit and ATM Card will be automatically hot listed

Insurance

RuPay Card insurance program is a value-added service of the RuPay Card Scheme which provides an insurance cover of Rs 2 lac (accidental death or Permanent Total Disablement only) to eligible RuPay Cardholders

Which cases will be covered under this insurance policy?

RuPay offers complimentary personal accident insurance and permanent total disability cover for Rupay Cardholders. The following are the cases covered under this insurance policy.

Personal accident insurance - Accidental injuries caused by all kinds of accidents, or accidental deaths.

Permanent Total Disablement - Permanent total disability caused by the accident.

Who is/are eligible to claim the insurance?

All RuPay Debit Cardholders are eligible for the Insurance cover, however, there are a few mandatory criteria that need to be fulfilled in order to be eligible for the insurance cover.

Please find below, the criteria to check your eligibility.

Rupay cardholders above 5 years of age

Card Usage - one successful financial or non-financial transaction at any channel in the last 45 days for RuPay Platinum Debit Card prior to the incident.

How to claim the insurance (or) what is the procedure to claim the insurance?

If you have a Paytm Payments Bank Account and wish to initiate your claim process, a duly filled and signed claim form will be needed to be submitted along with all the required supporting documents.

To download the claim form, please visit www.paytmbank.com and scroll down to the 'Form Center' section. Under this section, you will find the 'RuPay Insurance Claim Form'.

How will I know whether the claim is accepted or rejected?

Claim intimation should be made within ninety (90) days from the date of documents. All supporting documents relating to the claim must be submitted within sixty (60) days from the date of claim intimation.

Any claim that is intimated after 120 days from the date of the policy period shall not be eligible for compensation under the RuPay Insurance Program

How many days will it take to receive the claim?

The claims will be settled in ten (10) working days from the date of receiving the complete document set and assessment of entitlement by the New India Assurance Co. Ltd

Add Money

How do I add money to my Savings Account?

You can add money to your Paytm Payments Bank Savings Account by using "Add Money" option on the bank homepage. You can add money from:

Your UPI Linked Bank Accounts

Saved Debit Cards

Your Account With Another Bank

You can also deposit cash into your account at any of our Banking outlets.

Is there any limit to the amount of money I can add to my Savings Account?

There is no limit* on the amount of money you can add to your Savings Account. Balance amount at the end of the day in excess of ₹1 lakh is moved to a Fixed Deposit with our partner Bank, IndusInd Bank. This will be visible in your Passbook. This amount can be redeemed at any time without any charge

*If you add money via your debit card, then the following limits will apply -

1. No more than Rs. 10,000 can be added (each month) to your account using your debit card(s)

2. One debit card can be used to add a maximum of Rs. 10,000 (each month) across savings account(s)

Can I add money to my Savings Account from my wallet?

Yes, you can send money to your Savings Account from your wallet at 5% transfer fee.

Launch your Paytm App

On the home screen, click on Passbook.

Click on Paytm wallet

Tap on 'Send Money to Bank'

Enter your Paytm Payments Bank account details and the amount you want to transfer and click on 'Proceed'

Please note that the amount has to be between ₹100 and ₹25000.

On clicking Confirm your transfer will be successful. Changes in Add Money section

How do I send money from my Savings Account to my Wallet

You can use 'Add Money' option on our App and web to add the money in your wallet. Please follow the steps below

Launch your Paytm App.

Click on 'Add Money' option and select 'Wallet'

Enter the amount you want to add

Select the option 'Use Paytm Payments Bank Account'. This option will only be available if the balance in your Savings Account is greater than the amount you need to add

Enter your 4 digit passcode and select 'Pay Now'

You will get a confirmation for the funds added to your wallet

Are there any charges for adding money to Savings Account?

No, there are no charges for adding money to your Savings Account.

Can I deposit a cheque from other banks to my account?

No, currently we do not provide the facility of accepting a cheque. However, our team is working on it to introduce new features and facilities for our customers. We will keep you updated.

Can I deposit a demand draft to my account?

No, currently we are not providing the facility of accepting a Demand Draft. However, our team is working on it to introduce new features and facilities for our customers. We will keep you updated.

Money Transfer

How to transfer money from your Payment Payments Bank Account?

Tap on the Money Transfer icon within the Bank section on your Paytm App

Fill up the receiver’s details or select an already added receiver from the list

Enter the amount to be transferred and tap Proceed. Now you will see the tentative time the receiver’s bank will take to credit the receiver’s account

Authorize the transaction using your passcode and you are good to go! You will now see the transaction confirmation screen

Timings for Money Transfer:

Transfers up to Rs 10 lakhs to accounts in Paytm Payments Bank are instant and available 24X7 including Sundays and bank holidays

Transfers up to Rs 2 lakhs to Other Bank Accounts are done through IMPS (Immediate Payment Service) which is real-time and available 24×7 including Sundays and bank holidays

Transfers greater than Rs 2 lakhs and up to Rs 10 lakhs to Other Bank Accounts are done through NEFT (National Electronic Funds Transfer). The Receiving Bank can take up to 2 hours to credit the money in receiver’s account. NEFT is available during bank working hours i.e. 8:00 am to 6:30 pm and settlement happen in batches scheduled at every 30 minutes

If Payments Bank limit is Rs.1 lakh then how can I transfer more than Rs.1 lakh in a single transaction?

The Rs. 1 lakh limit is the end of the day balance limit in your account. There is no limit on amount that your bank account can hold during the day. At the end of each day, the amount in your account that is more than Rs. 1 lakh is swept out into a Fixed Deposit with our partner bank.

What is the maximum amount that I can transfer from my savings account?

Savings account customers can send up to Rs. 10 lakhs in a day.

How much am I charged for fund transfers from my savings account?

Transferring funds from Paytm Payments Bank savings account is free of cost. We do not charge users for fund transfers from their savings account.

What happens if my fund transfer of up to Rs. 2 lakhs goes into Pending State?

Fund transfer of up to Rs. 2 lakhs is done through IMPS. If such transactions go into a pending state, as per NPCI guidelines, the funds would be either reversed or credited to receiver’s account within 24 hours failing which, our team would take this issue up with the receiver’s bank. In such cases reversal could take a maximum of 3 days.

Why fund transfer for transactions above Rs.2 lakhs doesn’t happen instantly?

Fund transfers above Rs. 2 lakhs are done through NEFT. In this mode, settlement happens at RBI in batches scheduled at every 30 minutes. Usually receiving banks can take up to 2 hours

Can I transfer funds above Rs. 2 lakhs per transaction to accounts outside Paytm Payments Bank on bank holidays?

No, fund transfers above Rs. 2 lakhs per transaction to other Bank accounts can’t be done on bank holidays as NEFT is not available. However, fund transfers up to Rs. 2 lakhs per transaction can be done on bank holidays through IMPS mode.

How long do I need to wait for my funds to be reversed to my savings account if my fund transfer for transactions above Rs. 2 lakhs fails?

Fund transfers above Rs. 2 lakhs are done using NEFT. The receiver bank is required to reverse the funds against the failed transaction within 2 hours. In some cases, Receiver Bank can take up to 24 hours to reverse the funds.

BHIM UPI

What is a BHIM UPI?

BHIM UPI (Unified Payment Interface) is a mobile payment mode that enables you to create a UPI ID linked to a bank account and then send or receive money using it. Additionally, you can also make payments to online merchants and outlets who accept BHIM UPI as a payment mode for transactions.

What is UPI ID or VPA?

UPI ID (also called Virtual Payment Address or VPA) is a unique identifier you can create in order to send and accept money via UPI. Once a UPI ID is created and mapped against your bank account, you can simply share your UPI ID (eg. [email protected]) with the payer. Once the payer enters your UPI ID and sends the money via UPI, it will be added to your account without having to enter any of your other bank details.

What is a UPI PIN?

UPI PIN is a 4 or 6 digit PIN that can be used for authenticating your UPI transactions. Your UPI PIN will be validated by the bank whose account you are using to pay with. The UPI PIN is different for different bank accounts.

My Paytm BHIM UPI Profile

How can I create a UPI ID or VPA on Paytm?

UPI ID or VPA, can be created when you register for UPI on Paytm App.

How can I add bank accounts to my UPI ID?

You can add bank account to your UPI ID by following the below-mentioned steps.

Launch your Paytm App

Tap on the ‘BHIM UPI’ icon on your homescreen

Next, tap on your UPI ID that is displayed. You will see list of bank accounts linked to your UPI ID

Tap on the ‘Add Bank Account’ button. You will find list of banks that are available on UPI platform.

Tap on your bank name. We will fetch the account registered at the bank with your mobile number and add the same to your UPI ID.

I cannot find my Bank listed in your list of banks. Is there any other way I can link my bank account?

As your bank doesn’t support UPI, you will not be able to add or link your bank account. We keep our list of banks updated.

I have a bank account with a particular bank but am unable to link the same. Why?

Your bank account must be registered for mobile banking with the same mobile number with which you are registered on Paytm.

How many bank accounts can I add?

There is no limit on the number of bank accounts that you can add.

Can I add my Paytm wallet to my UPI ID?

Paytm wallet cannot be added to your UPI ID. Hence, you will not be able to use your Paytm wallet balance for your UPI payments/transactions.

How is my Paytm Bank UPI PIN different from my Paytm password/passcode?

Your Paytm Bank UPI PIN is different from your password or passcode. Your Paytm Bank UPI PIN can be used for paying with your Paytm bank account across all UPI apps.

Your Paytm password helps you login to your Paytm account, and your Paytm passcode is used to authenticate certain transactions and activity that you do on Paytm App.

You can set your UPI PIN by following the below-mentioned steps.

• Launch your Paytm App.
• Tap on ‘Money Transfer’ icon on home screen.
• Next, tap on your UPI ID that is displayed.
• You will see a list of bank accounts linked to your UPI ID.
• Tap on the bank account whose UPI PIN who want to set.
• Tap on ‘Set UPI PIN’.
• Enter last 6 digits of the Debit Card number of the given bank account.
• Your bank will now send you an OTP.
• Enter the OTP.
• Now enter the UPI PIN you wish to set and confirm.

How can I change the default bank account against my UPI ID?

You can change the default account by following the below-mentioned steps.

• Launch your Paytm App.
• Tap on ‘Money Transfer’ on homescreen.
• Tap on your UPI address that is displayed.
• You can view and change the accounts using which you can send and receive money on this page.
• Send and Receive

You can send money using UPI by using the beneficiary’s UPI ID or account number and IFSC. Kindly follow the below-mentioned steps to send money using UPI.

• Launch your Paytm App.
• Tap on ‘Money Transfer’ on home screen.
• Tap on ‘Send Money’ icon.
• Enter the beneficiary’s UPI ID or account details and amount.
• Enter the UPI PIN of the selected bank account to confirm the payment.

You can request money from another user using UPI by following the below-mentioned steps.

• Launch your Paytm App.
• Tap on ‘Money Transfer’ on home screen.
• Tap on Request Money’ icon.
• You can request money by entering sender’s UPI ID and amount.

Kindly follow the below-mentioned steps to approve or decline a payment sent to you.

• Launch your Paytm App.
• Tap on ‘Money Transfer’ on home screen.
• Scroll down and tap on ‘Pending Requests’.
• You can find all the payment requests that you have sent or received here. Also, you can approve or decline the payment requests here.
• To approve a transaction, you will have to authenticate using your UPI PIN.

If someone sends you money to your UPI ID, the amount will be credited to your default credit account. To change your default credit account, kindly follow the below-mentioned steps.

• Launch your Paytm App.
• Tap on ‘Money Transfer’ on home screen.
• Tap on your UPI ID that is displayed.
• You can view and change the account where you will receive money into.

You can send up to Rs 1 lac in a single transaction using UPI.

There are no charges for transferring money using UPI.

Why can’t I transact using UPI when I log into a different device?

In order to secure your transactions, we verify the mobile number and device that you used when you registered for UPI on Paytm. If you wish to use a different device to transact using UPI, you will need to complete the mobile number verification process that will be prompted on App. Your new device should have the SIM card of the mobile number with which you are registered on Paytm.

Kindly follow the below-mentioned steps to check your past UPI transactions in your Paytm App.

• Launch your Paytm App.
• Tap on ‘Money Transfer’ on home screen.
• Scroll down to see your UPI transaction history.
• You can also go to the ‘Passbook’ section and then tap on ‘Money Transfer’ tab to view the UPI transaction history.

Yes you can pay any online merchant who accepts UPI payments using your Paytm UPI ID. In case the merchant accepts UPI as a payment mode, kindly follow the below-mentioned steps to complete your transaction.

Enter your Paytm UPI ID on the merchant portal.

You will receive a notification of the payment request from the merchant on your Paytm App.

Tap on the notification and approve the payment request to complete the payment.

To approve a transaction, you will have to authenticate using your UPI PIN of the bank account you are paying with.

My transaction failed but amount was deducted from my bank account.

Please check your bank account statement to see whether the amount was added back. In case the amount has not been added, we recommend to wait for 2 working days, within which the bank should add the money back to your account. In case money has not been added within 2 working days, please reach out to us.

My transaction is successful but amount was not added to beneficiary bank account.

We recommend you to wait for 2 working days, within which the bank should add the money to the beneficiary account or reverse the same to the sender’s account. In case money has not been added within 2 working days, please reach out to us.

Payment Request(NACH)

Payment Request is a NACH Mandate (earlier called ECS). It is used for payments which are repititive in nature. To use Payment Request, you need to share a mandate with your corporate, authorizing Paytm Payments Bank to debit your account.

To make changes in an existing Payment Request, you will have to initiate an Amend Request on your mandate through the Corporate.

You can initiate a Cancel Request through your Corporate in case you want to stop a Payment Request.

I have already given a signed mandate to my corporate. Do I need to authenticate it again on Paytm App?

Yes, you need to verify the details of the mandate on your Paytm App and authenticate it by entering your passcode.

No. All transactions based on that Payment Request will be automatically debited from your account. You will be able to see the amount debited in the Payment Request section in the Bank section.

Yes. There is no cap of number of Payment Requests or mandates that can be raised on your Account.

The debit amount in my Payment Request is greater than 1 lakh. What do I need to do?

You need to maintain sufficient funds in your savings account on the day of scheduled transaction. In case the funds are not maintained, your transaction will be rejected due to insufficient funds.

Amount credited to my account is greater than Rs. 1 lakh, how will PPBL handle the excess amount above Rs. 1 lakh?

PPBL will automatically deposit the excess amount above Rs. 1 lakh to a Fixed Deposit with our partner bank at the end of the day which can redeemed anytime at absolutely no extra charges.

What happens to my Payment Request after its end date?

Your Payment Request or mandate will automatically get expired on the specified end date.

I want to check my previous transactions. How can I do that?

You can check your transaction history from the Payment Request tab in the Bank section of your Paytm App.

General Queries

You can exchange and deposit soiled notes and coins of valid denominations at our branches.

What if I tender a counterfeit note to the teller in the branch?

If a currency note tendered at the branch is found to be counterfeit, the counterfeit note will be duly impounded & acknowledgement will be issued. Counterfeit note will not be returned in any case.

A magnifying glass is available at ‘May I Help You’ counter in the branch for the use of our customers. We request you to approach any of our branch staff for assistance on the same.

How can I file a written complaint in branch?

Complaint book is available at the ‘May I Help You’ counter in the branch.

As you may be aware that the account is classified as dormant/inoperative if there are no customer induced transactions in the bank account for a period of two years. We therefore request you to initiate an add money or send money transaction or any other credit or debit transaction atleast once in a year to keep your account active.

To activate your account upon the same being classified as dormant/inoperative, please contact our customer service team who will share a web-link for you to upload your photograph, Proof of identity and proof of address. You may also be requested to visit your nearest KYC point and submit these documents.

Once the documents are verified by our team, your account will be activated again.